Head of Operations H/F

About Cenareo
At Cenareo, we build products to enable communication that people love.
Cenareo combines an Award-Winning, intuitive digital signage solution with robust, forward-thinking expertise that simplifies large screen fleet management, maximises communication impact and accelerates digital transformation. The result is a forefront enterprise solution that reduces time to market, boosts content managers’ creativity, increases fleet operators’ productivity, and improves the ROI, whilst enabling global as well as local access management.

Founded in 2012 by 3 engineers, our solution is used in 30+ countries and we have global ambition, we strongly welcome and encourage multi-cultural and foreign applicants.

The cast
You will join a 30 people team, all passionate about new technologies, film, video and billiards!
With a strong team spirit based on common ambition, achievement, pro-activeness and entrepreneurship, Cenareo offers an exciting and motivating environment, where collective values become core assets for the client or employee's benefit. You will be immersed in a challenging but friendly environment that encourages human inter exchange, mutual assistance, creativity and innovation.

Through the IOT Valley, the largest European IoT B2B ecosystem, Cenareo offers a pleasant working environment from sports and gym facilities and zen rooms, to the famous pool table to the "not-to-be-missed" Frigomeo ;)

We are looking for passionate people who want to be part of something bigger than themselves.
We are looking for people who are eager to learn everyday and share their knowledge with their peers.
We think that improvements only happen when we know what went wrong so we have a strong feedback culture where we offer Radical Candor feedbacks.
We are not perfect and don’t look for perfection, we know when we are wrong and try to fix it, we try to create a functional team and are looking for people who share the same desire.
We want to create a real great company, not only a good one.

If this talks to you, you will enjoy the Cenareo journey!

Vision and objectives
The Head of Operations is responsible for supporting the business to ensure operations run smoothly and controllably, enabling us to deliver our targets and scale efficiently as we grow.

Responsabilities and Duties

• Managing the operational team through every aspect of the customer lifecycle including
• Customer Support (level 1 & 2)
• Training & Onboarding
• Deployment & Installations
• Integrator/Installators management
• Supply Chain (including inventory management and Stock management)
• Fleet monitoring & Fleet Management
• Services management (design of new services, management of existing one)
• Ensuring that the key deliverables are achieved for the customer adhering to the companies KPI's
• Team performance management to promote a customer success mindset, maintaining customer satisfaction - setting targets and objectives, coaching, and mentoring the team to achieve results
• Translating the company’s strategic plans into defined operational plans and action.
• Organisation of business activities in delivery, making the product and professional services standards and practices to increase speed, quality and efficiency.
• Implementing lean management practices to minimise down time and resource over capacity
• Ensuring operational reporting is in place and provides insight for the different stakeholders in the business 

Abilities and competences

• You’re a confident operator, able to lead diverse projects, engage with and influence both internal and external stakeholders.
• You’re incredibly organised, able to manage multiple tasks and changing priorities.
• You’re able to move seamlessly between the details and the bigger picture.
• You’re comfortable with both analytical thinking and operational detail.
• You’re able to quickly gather and synthesise large amounts of information, distilling down the key elements.
• You’re comfortable setting, reporting against and being accountable for operational goals.

Qualifications

• Business school or engineering school with MBA
• 10 years minimum in a similar role
• Previous experience in front of Enterprise, CAC40, SBF120 companies
• Previous operational experience in a SaaS environment
• English fluent at bare minimum

Recruitment process

• Call with the Talent Acquisition Manager
• Visio or On-site interview with the COO
• Visio or On-Site interview with peers
• Visio or on-site interview with the Head of HR and the CEO