RMA & Logistic assistant

Toulouse  - CDI

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About Sigfox

Our vision: bringing objects to life! In the future, billions of objects around the world will be connected to the Internet; their data will be stored in the Cloud and will participate in the digitization of our environment. A simple, low-cost, low-power, global connectivity solution is fundamental.

Each Sigfoxer is driven by the company's project to revolutionize the world!

Sigfox is the place for personal and collective challenge. Every day, nearly 44 different nationalities come together here: diversity is one of their strong points.

Job description

Role summary :

Within the Industrial and production team, you will support and facilitate 2 main activities:

1/ Return Material Approval process:

▪ Ticket creation

▪ Quote to customers

▪ Activity follow-up

2/ Supply and Delivery process from inbound to reverse supply chain:

▪ Purchase order reception

▪ Customer return

▪ RMA Your role is key to ensure and ease internal (ADV, Production, Logistics, Support Operations, Sales, Accounting) and external (Sigfox Operators, Manufacturer) interaction as regards to these processes

Main activities :

In support to the team, the RMA & Logistics assistant will be in charge of :

  • Ticketing under JIRA to follow RMA in interaction with Customers & Manufacturers
  • Manufacturer production/repair orders and testing files
  • Compilation of manufacturer failure analysis report to customer
  • Deeper technical support on analysis if experienced
  • Sales Quote and Order creation under ERP (SAP by Design)

Your 2nd mission will consist in

  • Supporting logistics activity (Inbound & Outbound logistics, customs & Shipment booking)
  • Supporting the ordering process (Customer/Internal/Subsidiaries) from order/quotation creation in SAP to communication
  • Managing the reverse supply chain (Customer return, RMA, WEEE)
  • Working on ERP maintenance and reporting
  • Financial audit support 


Key skills and attribute :

  • Formation BTS
  • Flexible, versatility, well organised, methodical, curiosity
  • English intermediate level (in all tools settings, in the ticket: written conversation with international region)
  • Experience in ERP flow (Sales Order/Quote creation…)
  • Knowledge in logistics
  • Knowledge in JIRA ticketing and in JIRA
  • Quality tools knowledge would be welcomed: risk and root cause analysis

Contract type :

 Part time 80% permanent contract

Every Sigfoxer is driven by the project to make things come alive (ambitious)! Sigfox is the ideal place for personal (entrepreneurs) and collective (permanent change player) challenges. Here, 44 different nationalities live side by side: diversity is one of our strong points (multicultural).

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